Terms of Service
Last Updated: 25 July 2024
1. Introduction
Welcome to Tohmeal. These Terms of Service ("Terms") govern your use of our platform and services. By accessing or using Tohmeal, you agree to be bound by these Terms. If you do not agree, please do not use our services.
By using Tohmeal, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our app.
3. Use of the Service
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Eligibility: You must be at least 18 years old to use our services.
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Account Registration: You are required to create an account to use the app. Provide accurate and complete information during registration and keep your account information updated.
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Account Security: You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
4. Home Cook Services
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Order Placement: Customers can browse and place orders from available home cooks. All orders are subject to the home cook's availability and acceptance.
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Payment: Payments are processed through our secure payment gateway. Prices include applicable taxes and delivery charges.
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Delivery: Home cooks are responsible for delivering meals to the address specified by the customer. Delivery times are estimates and may vary.
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Quality Assurance: Home cooks are expected to maintain high standards of hygiene and food quality. Customers are encouraged to leave reviews and ratings.
5. Ratings and Reviews
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Customer Ratings: Customers can rate and review home cooks based on their experience. Ratings help ensure the quality and reliability of the service.
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Minimum Ratings: Home cooks must maintain a minimum completion rate of 50% and a customer satisfaction rating of at least 3 stars to remain active on the platform. Falling below these thresholds will trigger an investigation and review.
6. User Conduct
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Prohibited Activities: You agree not to engage in any illegal or harmful activities, including but not limited to harassment, fraud, spamming, and the distribution of harmful content.
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Termination: We reserve the right to suspend or terminate your account if you violate these terms or engage in prohibited activities.
7. Intellectual Property
All content on the app, including text, graphics, logos, and images, is the property of Tohmeal or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.​
8. Limitation of Liability
To the maximum extent permitted by law, Tohmeal and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
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Your use of or inability to use the app.
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Any unauthorized access to or use of our servers and/or any personal information stored therein.
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Any interruption or cessation of transmission to or from our app.
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Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the app.
9. Changes to Terms
All content on the app, including text, graphics, logos, and images, is the property of Tohmeal or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.​