Rating System
To ensure the highest quality service and customer satisfaction, we have implemented a comprehensive rating system. This guide will help you understand how the rating system works, what affects your rating, and how you can maintain a high rating to continue providing exceptional service to our customers.
Rating Components
The rating system for home cooks on Tohmeal consists of two main components:
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Completion Rating
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Customer Satisfaction Rating
1. Completion Rating
The completion rating measures the percentage of orders that you have successfully completed. It is essential to maintain a high completion rate to ensure that customers can rely on you to fulfill their orders.
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Calculation
 For the first 5 orders:
Each uncompleted order reduces the completion rate by 20%.
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For more than 5 orders:
The normal completion rate calculation is applied but considers the initial 5 orders with their specific reduction.​
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Example:
If you received 4 orders and completed 3 of them, your completion rate would be:
     Completion Rate=100% − (1 uncompleted order × 20%) = 80%
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If you received 10 orders and completed 8 of them, with 4 completed in the first 5 orders:
Initial Reduction=(5 total orders − 4 completed orders) × 20% = 20%
Remaining Completion Rate= 4 remaining completed / 5 remaining orders × 100 = 80%
Total Completion Rate=(100% − 20%) × 5 initial orders + 80% × 5 orders / 10 orders = 80%
2. Customer Satisfaction Rating
The customer satisfaction rating reflects the average rating given by customers based on their satisfaction with your service. Customers rate their experience on a scale of 1 to 5 stars, with 5 being the highest.
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Calculation
The customer satisfaction rating is the average of all ratings received.
To ensure a balanced rating, we combine both the number of completed orders and the average rating.
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Example:
If you have completed 10 orders with the following ratings: 5, 4, 4, 3, 5, 5, 4, 3, 4, 4:
Customer Satisfaction Rating=5+4+4+3+5+5+4+3+4+4 / 10 = 4.1
By following these tips, you can enhance your customers' dining experience, leading to higher ratings and more successful home cooking business. Happy cooking!